Terms & Conditions

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These terms and conditions outline the rules and regulations for the use of Coze Craft Shop’s Website. Coze Craft Shop is located in the United Kingdom

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Coze Craft Shop’s website if you do not accept all of the terms and conditions stated in these Terms & Conditions.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings      of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of UK. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

  1. Revisions

We reserve the right to revise these Terms and Conditions from time to time as explained further in paragraph 16 below. Please check periodically for changes. If you do not agree with any of the revised Terms and Conditions please do not order from The Coze Craft Shop. These Terms and Conditions were last updated on 1st March 2018.

  1. Products

2.1. You may submit orders for Products by using our online ordering facility on the Website at any time after you have created an account. The facility allows you to review your order and make any corrections before submitting it to us and by submitting the order you confirm that you have made any such corrections.

2.2 Each Product for which you ‘Add to basket’ is added to a ‘shopping basket’. You are given the opportunity to review the quantity in your shopping basket when you choose to ‘check out’. You can change these, or cancel the purchase of each of the Products completely, at this stage, at any time before clicking ‘place order’. After you have clicked ‘place order’ and after our acceptance of your order, items are added to your order in addition to any items that you have previously ordered. The Website still allows you to review all the Products that you have already ordered from us, and make amendments and corrections to them until the order has gone into processing.

2.3. Your submission of an order amounts to an offer to enter a contract to buy the Products from us; subject to paragraph 3.2, you cannot then withdraw or cancel your order except as stated below.

2.4. No order is accepted from you until our Website displays an order confirmation message. This message is displayed after you click ‘place order’ in the shopping basket ‘order summary’ page.

2.5. Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers.

2.6. The price that we charge you for the Products will be the price stated by us on the Website prior to you clicking the ‘place order’ button.

2.7. Ordering a Product from us carries with it the obligation to pay for it unless we receive from you a cancellation of or change to your orders before the deadlines published on the Website. We reserve the right to charge in full for any order unless we have received notice of cancellation before the published deadline.

2.8. Despite the above provision, you are entitled to cancel a payment for Products where a person not acting has made fraudulent use of your payment card, or to be treated as acting, as your agent. If you have already made a payment where your payment card has been so fraudulently used, then you should approach your card issuer for re-credit to your card.

2.9. We sell only to end users and our Products are not for re-sale. You warrant that you shall not re-sell any of the Products.

  1. Payment

3.1. All payments will be made via PayPal.

3.2. The debit and credit cards accepted by us are those listed on PayPal on the date on which your order is placed.

3.3. PayPal will take payment from your card prior to dispatch once your order has been placed.

3.4. We reserve the right to terminate our agreement with you if we are refused authority for payment at any time.

  1. Dispatch

4.1. We will dispatch your order to the delivery address that you selected when you placed your order. You may change your addresses at any time on the “My Account” webpage. .

4.2. We aim to dispatch all our orders within 48 hours of ordering, as long as the order is placed between 8am-5pm (working day). Orders placed outside of these hours will not be picked up until the following working day and therefore, the 48 hours will commence from then. i.e. An order placed at 6pm on a Friday, will not be picked up until Saturday and therefore will be dispatched by the end of Monday.

4.3. Bank holidays will not be included within the 48 hours. Therefore, any order placed where a bank holiday falls within the 48-hour dispatch period will be subject to an additional 24hours.

  1. Changes and cancellation

5.1. You can amend your order or cancel it on the website until we lock it for processing. The exact date an order is locked is dependant on the item that takes the longest to process and therefore will vary from order to order.

5.2. If for whatever reason you are unhappy with any non-perishable goods you may return them to us for a full refund provided you inform us within 7 days of receipt of your delivery either by email or letter.  We will arrange with you to either collect the goods from you or for you to return them to us at your cost.  The goods must be unused, in the same condition as they were delivered to you, and in the original packaging.

  1. Defective Goods

We guarantee the quality of our goods. You must inspect the goods and notify us promptly by either informing the delivery person, telephone or email of any dissatisfaction with your order. For the goods that do not meet with your reasonable satisfaction we will arrange with you for them to be collected and at your discretion we will either fully refund you for them or replace them.

  1. Liability

7.1. We will not be liable to you if our performance is delayed or fails due to circumstances beyond our reasonable control including, but not limited to, fire, flood, strikes, riot, accident, civil commotion, disruption to energy supplies, and act of terrorism or war.

7.2. We will not be liable to you or any third party for any consequential or incidental loss.

7.3. Our maximum liability to you arising from any order and the subsequent supply of goods will be limited to the retail price of the goods contained in that order and the cost of delivery. 

  1. Limitation of Liability

You acknowledge that your use of this site and its content is at your own risk.

Except for liability which we cannot by law restrict or exclude, we shall have no liability to you or any third party for any direct, indirect or consequential damages (including loss of profits), or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise.

  1. Privacy and security

9.1. The information we request from you when you register and when you place an order will be treated by us with care and security.  We will not sell or rent your information to any third party for their marketing purposes unless you agree otherwise.

9.2. Whenever we request credit and debit card information from you we will use Secure Sockets Layer (SSL) technology to encrypt the connection between us and you

9.3. When you register with this website you will be asked to provide a password. You must keep this password confidential and not disclose it to or share it with anyone. You will be responsible for all orders that are submitted using your password. If you know or suspect that someone else knows your password then you should change it immediately on the ‘My Account’ webpage. If we have reason to believe there may be a security breech or misuse of our website we may require you to change your password or we may suspend your account in accordance with paragraph 11 below.

  1. Our right to cancel your registration.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breech any of your obligations under these terms and conditions.

  1. Site accuracy

Whilst we take steps to ensure the accuracy of the information accessed via this site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material appearing on it. We have no responsibility for content provided by third parties and are merely providing access to such content to you. We have no obligation to verify the content of such information nor to edit any such information provided by third parties. We do not endorse, support, represent or guarantee the truthfulness, accuracy, or reliability of any third party details and you acknowledge that any reliance on such information will be at your own risk.

  1. No Warranty

This site and its content are provided “as is” excluding warranties of any kind, either express or implied, to the fullest extent permissible under applicable law. We do not warrant that the site is compatible with your computer equipment or that the site or its server is free of errors, viruses, worms or “Trojan horses” and we shall not be liable for any damage you may suffer as a result of such destructive features.

  1. Links

Websites or pages to which this site is linked (other than other websites operated by us) are for information only and have not been reviewed by us. We have no responsibility for the content of such websites or pages and accept no liability for any losses whatsoever that may be incurred as a result of any linking to the same

  1. Your statutory rights

14.1. If you are a consumer (an individual acting outside of the course of your business or trade), there are certain terms implied into your contract with us, which we cannot exclude, or limit (for example, under the Sale of Goods Act 1979 we have to supply goods to you which are fit for their purpose).

14.2. It is important for you to know that nothing in these terms affects your statutory rights. If you would like more information on your statutory rights, contact your local Trading Standards Office (www.tradingstandards.uk) or Citizens Advice Bureau (www.citizensadvice.org.uk).

  1. Local Laws and Regulations

This site is not aimed at anyone in a jurisdiction where the site’s publication or availability is prohibited and any person for whom such a prohibition applies must not access the site. Those who access the site do so on their own initiative and are responsible for compliance with applicable laws or regulations.

  1. General

16.1. These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales. Only the English Courts will decide any disputes.

16.2. If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

16.3. The content of this website is protected by copyright, trademarks, and other intellectual rights. You are only permitted to use this material for your personal use in placing orders on this website. You may not otherwise reproduce, copy, modify, distribute or use for commercial purposes any of the content of this website without written permission from us.

  1. Cookies

We employ the use of cookies. By using Coze Craft Shop’s website you consent to the use of cookies in accordance with Coze Craft Shop’s privacy policy. Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

  1. Amendments

We may alter these Terms and Conditions at any time by posting the updated Terms and conditions on our Website in place of these. If you do not wish to accept the new Terms and Conditions, you should not continue to order from the Coze Craft Shop or use the Coze Craft Shop Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to the new Terms and Conditions.